Warranty & Returns
Return Policy; 15-day Money Back Guarantee (ONLY applies to Australia Customers): In addition to the standard warranty, Macrotech Solutions offers a 15-day money back guarantee on every system. If you are not satisfied with your system, you may return it within 15 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. All systems will be subject to a 15% restocking fee. To return merchandise, you must obtain an RMA number. Please call the Macrotech Solutions customer service department and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging, and include product manuals and other accessories. All sales on software items are final.
Warranties for Domestic Customers; Disclaimer of Warranties: THERE ARE NO WARRANTIES FOR SOFTWARE OR SERVICES. MACROTECH SOLUTIONS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT THOSE STATED IN THIS SECTION AND IN MACROTECH SOLUTIONS APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE DURING THE RELEVANT PERIOD, AND MACROTECH SOLUTIONS WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES ONLY UPON MACROTECH SOLUTIONS RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. MACROTECH SOLUTIONS PRODUCTS ALSO COME WITH THE OPTION FOR EITHER A 1-YEAR, 2-YEAR OR 3-YEAR PARTS AND FREE SHIPPING WARRANTY, EXCEPT THAT: (A) ALL BATTERIES ON MOBILE SYSTEMS ARE WARRANTED FOR ONE (1) YEAR.
Warranties for International Customers; Disclaimer of Warranties: The standard warranty stated above in Section 6 applies to MACROTECH SOLUTIONS -branded products shipped to a country outside of Australia, provided that customers outside Australia are responsible for paying all freight charges incurred in shipping, importing/exporting and receiving replacement products and parts and for arranging and paying for the shipment of any defective part(s) back to MACROTECH SOLUTIONS . All international customers are responsible for all customs duties, GST and other associated taxes and charges. THE WARRANTY DISCLAIMER ABOVE IN SECTION 6 ALSO APPLIES TO INTERNATIONAL CUSTOMERS.
Software: All software is provided subject to the license agreement that is part of the package you receive from MACROTECH SOLUTIONS . You agree to be bound by the license agreement once the package is opened or its seal is broken. MACROTECH SOLUTIONS does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
Shipping and Risk: Loss or damage that occurs during shipping by a carrier used by MACROTECH SOLUTIONS is MACROTECH SOLUTIONS‘s responsibility. Loss or damage that occurs during shipping by a carrier used by you is your responsibility. Shipping dates are estimates. You must notify MACROTECH SOLUTIONS of damaged or missing items from your order within seven (7) calendar days after you receive your product.
Exchanges: From time to time, MACROTECH SOLUTIONS may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with MACROTECH SOLUTIONS ‘s exchange policies in effect on the date of the exchange.
Products: MACROTECH SOLUTIONS continually upgrades and revises its products and service offerings. MACROTECH SOLUTIONS may revise and discontinue products at any time without prior notice to customers. MACROTECH SOLUTIONS will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building MACROTECH SOLUTIONS products are selected from new and equivalent-to new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted MACROTECH SOLUTIONS SKU numbers for MACROTECH SOLUTIONS -branded hardware products are of the quality specified by MACROTECH SOLUTIONS on its website and conform in all material respects with the MACROTECH SOLUTIONS product specification current on the date such products were shipped.
Software and Peripherals: Any warranty and technical support provided on third-party products offered by MACROTECH SOLUTIONS , such as computer monitors, speakers and other peripheral devices, as well as software, are provided by the original manufacturer and not by MACROTECH SOLUTIONS . The warranties and technical support offered by such manufacturers may vary from product to product. MACROTECH SOLUTIONS -branded software and peripheral devices carry the same warranty terms as those described in Warranties Sections above.
Limitation of Liability: MACROTECH SOLUTIONS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. MACROTECH SOLUTIONS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILTY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, MACROTECH SOLUTIONS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.
Not for Resale: You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale. MACROTECH SOLUTIONS has separate terms and conditions governing resales and transactions outside the Australia/New Zealand. Warranty is not transferable.
Miscellaneous Provisions: You will not register or use any Internet domain name that contains an MACROTECH SOLUTIONS trade name (www.macrotech.net.au) in whole or in part or any other name that is confusingly similar thereto. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected or impaired. This Agreement and any sales thereunder shall be governed by the laws of Australia, without regard to conflicts of laws principles.